Frequently Asked Questions
Welcome to our FAQ page. We’ve compiled a list of commonly asked questions to provide you with quick and informative answers. If you can’t find the answer to your question, feel free to contact us directly, and we’ll be happy to assist you.
General Questions
Feedbackgram is a feedback management platform that allows businesses to collect feedback from customers, employees, and suppliers, helping them make informed decisions and improve their operations.
Yes, we take data security seriously. We use advanced encryption and security protocols to protect your data. You can learn more in our security policy.
Using Feedbackgram
You can collect feedback by creating customized surveys through the platform and sharing them via email, web forms, or SMS. Check out our guide on creating surveys for more details.
Absolutely. You can personalize your surveys with your brand colors and logo.
Feedbackgram provides comprehensive analytics tools and reports to help you make sense of your feedback data. You can find more information here.
Pricing and Plans
We offer a range of pricing plans to suit your business needs. You can explore our pricing page for more details.
Yes, we offer discounts for eligible nonprofit organizations. Please contact our sales team to learn more.
Yes, you can upgrade or downgrade your subscription plan at any time to match your evolving needs. Visit our pricing page for details.
We offer flexible billing options, including monthly and annual billing. Your preferred payment method will be charged based on your chosen plan.
Contact Us
You can contact our customer support team through this contact form. We aim to respond to your inquiries within 24 hours.
Our headquarters are located in Toronto, Canada. However, we serve businesses worldwide through our online platform.
Please visit the page of contact us if you need more details.
We value your feedback! You can share your thoughts and suggestions with us through the feedback form. Your input helps us improve our platform.
Account and Registration
Yes, you can manage multiple business locations under a single Feedbackgram account. Contact our support team for assistance in setting this up.
Data and Security
Your feedback data is stored for as long as you maintain an active account with us. If you decide to close your account, you can export your data before doing so.
No, we do not share your feedback data with third parties. You can review our privacy policy for more details on data handling.
Surveys and Feedback Collection
Yes, you can target specific groups by using our survey segmentation feature. This allows you to tailor your surveys to particular audiences.
Response rates can vary, but you can optimize them by using best practices for survey design. We provide guidance in our survey best practices guide.
Feedback Analysis
Yes, we offer sentiment analysis to help you understand the emotional tone of feedback responses. This can be particularly useful for gauging customer or employee satisfaction.
Absolutely. You can export your feedback data in various formats to perform external analysis or generate custom reports.
